GENERAL

• What is DateCover.com? and How does it work?
• Datecover.com is a unique dating website that is free to use including searching, emailing, chat, and unique matching system. Born from Cupid and infused by Aphrodite, DateCover.com signifies the start of an online dating revolution! We are a cutting edge website with functionality and content never seen before in the online dating world. The primary objective of DateCover.com is to help you find your perfect match the right way, with real people, through using innovative tools you won't be able to find anywhere else. We do NOT charge membership fees, nor we do NOT limit your access or time to use our site.

• Is this site really free to use? How is it free to use?
• YES, the site is fully free to use. We are paid through corporate sponsors that you will see throughout the website. Some of our advertisers may attract your interest or it may not. Either way your account with DateCover.com will remain free! We do not sell your contact information to any 3rd party so it is safe with us. If you have any questions please feel free to contact us at privacy@datecover.com. Enjoy the site!

• Do you sell my personal information or contact information?
• We do not sell your contact information to any 3rd party so it is safe with us. If you have any questions please feel free to contact us at privacy@datecover.com. Enjoy the site!

• I forgot my login. How can I get into my profile?
• You can do so by answering one of the questions that you chose when you signed up. Only a correct answer will allow our system to reset your password and send you a confirmation email to your email address that we have on file. Our system is so secure that even we do not possess your password. If you cannot remember the answers to your questions, your profile must be deleted and a new account created. This is a safety feature for all of our members

• How do I change my password?
• To change your password go to "my account" located in the upper right corner of any page. Your password can be changed here and then remember to hit the "update account" button after doing so.

• Where is my profile/I cannot see my profile/Users cannot see my profile?
• If you have not hidden your profile then it is located on the system. Not all profiles will be seen by other users because we require that you have at least 50% match in order for you to even be considered as a candidate for someone else. But you can be searched by user name in our Magic Match and regular search functions. This is part of our proprietary system to make sure that matches are someone that will be compatible with you.

• How can I add/delete a user as my favorite?
• On each user's main profile, there is a button that will allow you to add them to your "favorites." Once added, that user will appear on your homepage under the favorites tab. You can also click on the tab to see all your favorites on a search page.
• To delete that user as a favorite, Click the "favorites" button on his/her profile again to remove them from your "favorites."

• How do I chat with someone?
• You can chat with any users that are online. Just click the "chat" button on the users profile to launch the chat applet if they are online. There is also a search function that will allow you to search all users that are currently online

• What is a tickle and how do I use it?
• A tickle is a predetermined message feature that will allow you to send a user a "tickle" in order to show your interest in them. You are only allowed to send 3 tickles a week so use them wisely. It's a great way to break the ice without having to actually write out a message. At that point, the user can respond to your tickle with a message or even chat if you are both online at the same time.

• How do I contact DateCover.com?
• You can contact us at support@datecover.com for any additional questions you may have. We are here to answer your questions and will do so within 48 hours of your request.

SETTINGS

• How do I change my email address?
• To change your email address go to "my account" located in the upper right corner of any page. Your email address can be changed here and then remember to hit the "update account" button after doing so.

• How do I change the settings for my email?
• To change your email settings, after you have logged into the website, go to "my account" located in the upper right corner of any page. Next click on the "Preferences" menu located on the left side of the page. Your email communication settings can be changed here. Finally, remember to hit the "update account" button after doing so.

• How do I change my home location?
• To change your home location, after you have logged into the website, go to "my account" located in the upper right corner of any page. At the bottom of the page is a "location" section. You can update your location here. Hit the "update account" button to save your changes.

PROFILE

• How can I edit my profile?
• Any part of your profile can be easily changed. After signing in, go to the homepage if you are not already there. The left side navigation includes a link that says "edit my profile." You can make changes to any part of your profile.

• How do I hide my profile?
• Hiding your profile will stop your profile from being searched. You can still search and interact normally though no one will be able to find your profile unless they have already added your to their favorites. After signing in, go to the homepage if you are not already there. The left side navigation includes a link that says "hide my profile." Click it once to hide it. Click it again to make it reappear.

• How can I delete my profile?
• We hate to lose you, but did you know you could just hide your profile? If you still want to delete your profile just email support at support@datecover.com.
• How do I add/delete images?
• To add a photo, go to the user home page. On the left menu there is an option to "upload photo." Click this link to send you to our photo control page. Here you can upload and then crop your images with our photo uploader.
• To delete a photo, go to the user home page. On the left menu there is an option to "upload photo." Click this link to send you to our photo control page. Scroll down to the image you would like to delete. Check the "Delete this image" button, and then click the yes to confirm the image deletion.

• How can I change the comment on my images?
• Though pictures are worth a thousand words, comments can better explain the contents. You can put a comment on your while uploading the image or you can add/change the comment from the photo control page. Scroll down to the image you would like to add/change the comment to, type your comment into the comment dialogue box , and finally click "save."

• How do I make an image my default profile picture?
• To make a photo your main profile pic, go to the user home page. On the left menu there is an option to "upload photo." Click this link to send you to our photo control page. Scroll down to the image you would like to make your profile picture. Check the button that says "Make this your profile pic."

• Why was my picture denied?
• According to our user agreement we have the right to deny or remove any picture for any reason. If you have posted a picture that our staff deems inappropriate , offensive, and illegal, we will deny or remove that image immediately. You will receive an email if an image is denied or removed.

• How do you flag someone for offensive comments or pictures?
• If you see an image or comment on an image, click on "flag this profile" and then explain what it is that you find offensive or inappropriate. You can also email the staff at support@datecover.com with the user's member ID and the reason you find the profile or picture inappropriate. Depending on the staff's decision

• How do I add a note to someone's profile?
• Whole on the profile page of the user you want to add a note, scroll down to the note section and type in a note that you want to add. Then click "add note." Your note will appear below the text box with appropriate time stamp of when you added the note. The note can be deleted with the link on the right.

SEARCHES

• Why don't I get results from my search?
• The search function is a critical tool in your endeavor to find the perfect match. To maximize your search results expand your limits narrowing down only your must haves. That way your search will be successful. Remember new users are added every day so come back and do searches often as each search will turn out different results.

• How do I perform a detailed search?
• Click on the search tab at the top menu. In the "detailed search" section, just expand your criteria of the details you would like to add to your search. The more details the more you will narrow down your pool of potential matches. Click the search buttong and look at your results

• How do I look for users online?
• Online users are easy to find. They are a permanent module on the right side of the page under the new users section.

• How do I look for new users?
• Online users are easy to find. They are a permanent module on the right side of the page

COMMUNICATION

• How do I know I have a message?
• There are multiple ways that we let you know you have a new message. First we will send you an email to the one we have file when a message arrives. Next on the top bar any unread messages will be displayed next to the email button. And finally, on your user homepage we list new messages in the center console.

• How do you block/unblock users?
• You can block anyone from the users profile that you want to block. Just click on the block button to add them to your block list. You will be shown a "block" on the image of any user you block.

• To unblock them, just hit the unblock button on the profile or in your blocked list, just click the X button to remove them from the list.

• Why are my messages blocked?
• Messages that you send are blocked because the user you are trying to send a message you has blocked you or disable their account from receiving messages.

• How do I delete my messages?
• Delete your messages by checking the box next to the message(s) you would like to delete. Then hit the delete button at the top of the column.

• How do I add/delete a contact to my email?
• You can add a contact to your email by making them your favorite. In order to make them your favorite, go to that person's profile and click on the "favorites" button.
• To remove them, go to your favorites and delete them.

• How do I flag spam?
• To flag a message as spam, please check mark the message in question and flag then click the spam button at the top of the page. We will examine the message and remove any users who are spamming inappropriately.

• Can I send attachments?
• You cannot add attachments to your to your message.

• How can I send SMS messages to any phone?
• In order to send text messages (SMS) from DateCover to any mobile phone the recipient must allow for those messages to be received. A charge of ___ /text will be assessed for the sending those text messages. Or you can buy a bundle of texts.

SAFETY

• What is a scammer?
• A scammer is a person who intentionally deceives another individual in order to obtain personal information or funds through fraudulent claims. Please take the same care and precautions with any stranger you meet online as you would personally. As stated in our user agreement we do not screen any individuals personally and do not vouch for anyone. Scammers are tricky and can easily exploit anyone who is not taking the necessary precautions. If you think you are approached by a scammer online please report them to DateCover.com with all the necessary details it would take for us to understand the problem.

• I'm about to meet someone in person that I met on Datecover.com, what should I do?
• Meeting someone who you have met online does not make it any more safe or dangerous than meeting them in a library or down a dark alley. We always recommend taking any and all precautions when meeting someone new. Always let a friend, family member or work colleague know where you are meeting this individual including time and the details of the individual you are meeting. You may even want to let them know you will call them when the date is over so that they may know you are safe. Datecover has made a tool to help you with this by being able to send those details via SMS (mobile text)or email so that someone will know where you went and who you went with.